BYOD Wifi \ Internet issues

There are many reasons why you may fin yourself without internet or Wi-Fi on your device, but here are some fixes you can try yourself:

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Reconnecting \ Forgetting Networks

On Windows devices, access your Wi-Fi networks in the system tray (bottom right corner)

From here, click on the Wi-Fi tile in the bottom left, it should go grey and Wi-Fi will be displayed as "Turned off"

Click on the same tile again and wait a moment, it should reconnect to SMC-Student or SMC-Staff and be "Connected, Secured"

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If reconnecting isn't enough, you may need to "Forget" the network altogether,

First, go to your Wi-Fi networks in the system try again (bottom right corner)

From there, choose Network and Internet Settings

Now, choose Wi-Fi, and then Manage known networks

Here you will see all saved networks on your device, select SMC-Student or SMC-Staff and choose Forget

You can now connect to SMC-Student or SMC-Staff again, but this time, it will ask for your Username and Password.

If you are still having trouble connecting to the Wi-Fi, or have connected, but don't have internet access, please see the IT Department for assistance.

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Reconnecting \ Forgetting Networks

On Mac devices, access your Wi-Fi options from the top of your screen

From there, choose Turn Wi-Fi Off, wait a moment, then turn it back on from the same space.

You may automatically reconnect to SMC-Student or SMC-Staff, if not, try choosing it from the list of available networks again.

If this doesn't resolve your issue, move on to the next step.

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From the same Wi-Fi menu as above, go to Open Network Preferences

From the next window, go to Advanced

Now select the SMC-Student or SMC-Staff network from the list you can see, and click on the minus button underneath.

You may need to confirm removing the network, once done, click Apply and close the Network windows.

You can now connect to SMC-Student or SMC-Staff again, but this time, it will ask for your Username and Password.

If you are still having trouble connecting to the Wi-Fi, or have connected, but don't have internet access, please see the IT Department for assistance.