BYOD Wifi \ Internet issues

There are many reasons why you may fin yourself without internet or Wi-Fi on your device, but here are some fixes you can try yourself:

 

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Reconnecting \ Forgetting Networks

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On Windows devices, access your Wi-Fi networks in the system tray (bottom right corner)

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From here, click on the Wi-Fi tile in the bottom left, it should go grey and Wi-Fi will be displayed as "Turned off"

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Click on the same tile again and wait a moment, it should reconnect to St Mary's College and be "Connected, Secured"

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If reconnecting isn't enough, you may need to "Forget" the network altogether,

First, go to your Wi-Fi networks in the system try again (bottom right corner)

From there, choose Network and Internet Settings

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Now, choose Wi-Fi, and then Manage known networks

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Here you will see all saved networks on your device, select St Mary's College and choose Forget

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You can now connect to St Mary's College again, but this time, it will ask for your Username and Password.

If you are still having trouble connecting to the Wi-Fi, or have connected, but don't have internet access, please see the IT Department for assistance.

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Reconnecting \ Forgetting Networks

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On Mac devices, access your Wi-Fi options from the top of your screen

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From there, choose Turn Wi-Fi Off, wait a moment, then turn it back on from the same space.

You may automatically reconnect to St Mary's College, if not, try choosing it from the list of available networks again.

If this doesn't resolve your issue, move on to the next step.

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From the same Wi-Fi menu as above, go to Open Network Preferences

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From the next window, go to Advanced

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Now select the St Mary's College network from the list you can see, and click on the minus button underneath.

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You may need to confirm removing the network, once done, click Apply and close the Network windows.

You can now connect to St Mary's College again, but this time, it will ask for your Username and Password.

If you are still having trouble connecting to the Wi-Fi, or have connected, but don't have internet access, please see the IT Department for assistance.

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